The front of house service staff are completely incompetent and rude. I would not recommend City Holden mile end to anyone.When I booked my car in two weeks ago, I had already had the job quoted by Peter Page Holden and tried to provide City Holden with a copy to ensure at bare minimum they had the parts required to do that work. They simply told me to bring the paperwork in with the car to which I replied it was a large job and I wanted to ensure that I got my car back as soon as possible. After insisting with the ignorant staff member who reluctantly pretended to listen to me read out the parts required he told me it was a one day job and all the parts they had in stock. My car went in on Thursday morning and at that point I was told that Friday afternoon the car should be good to go that it was a 2 day job. After receiving no phone call by Friday 5 I phoned them to find out what was going on with my car to which they told me Tuesday next week is likey finish time.Flash forward to Wednesday the following week after receiving no follow-up Calls, they call me because they have completed all the work originally quoted which did come in under quote at $2,600. However, they then told me that due to the coolant leak they believed either the head gasket or head was cracked, which I had also told them I suspected two weeks before when booking it in.I was then quoted a two-day job to remove the head, which is laughable in itself. It is now over a week since my car was dropped off and more than 2 days since they said they would remove the head and they still have not completed and inspection on the head.
I would give ZERO stars or even less than ZERO. I went there as one of their customers owning a Holden car and did not expect the unprofessional behaviour of the staff there. I went there because recently my car had started to shut down when I stopped in traffic lights. I clearly explained the problem, however, the staff there being young and unprofessional I guess said that they need to expect it and they would charge me for about $136 for just checking the engine!!! And then as he said rudely, they will then see what will happen and how much more they will charge me!!He was very rude in manners with me. This is particularly very disappointing especially when Holden an Australian company treats its own people like this rather than delivering a standard customer service. I hope my experience and the review that I am writing will alarm Holden to be more careful in how they are treating their customers. Now, my car has been fixed thanks to a local mechanic who is a professional and experienced person who used to work in Holden. I guess it is very hard to find these kinds of people in Holden anymore.Guess what; he fixed it for me for $40 including labour costs and cost of a part! He spent an hour on it. It is now running great! I think these kinds of local mechanics deserve more support. They give the best service at a way lower price than the Holden would provide.I hope Holden would hear this and take it as an improvement in customer service. I will tell this to all my friends and family to be aware of this situation and how I have been treated.
Great sales guy in Justin and after sales care just as good. Highly recommended.
Great service and excellent communication I've taken my car to Mark who is the HSV specialist for a couple of years nowHavent looked backThey take the time to explain what parts do and how they work in my car so I get to understand how it works. Love the interactionIt's worth me travelling 3 hrs to get my car serviced at City Holden.Thanks!
Great customer service and they work hard for your custom. Unlike other car dealerships, they make you feel like they're doing their best to get you the best deal and work with you to get financing sorted. Nothing is too much trouble for them.
City Holden New, Used and Finance - Adelaide is an Australian Car Dealer based in Adelaide, South Australia. City Holden New, Used and Finance - Adelaide is located at 223 Grenfell St, Adelaide SA 5000, Australia.
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