Amazing loved the back massage and facialHad the spa and pool all to myself heaven.
Absolutely horrendous experience at this spa - definitely the worst Ive ever experienced! First of all, we had booked what we thought was a Spa day & facial. The spa day consisted of a half hour dip in a shared apartment block pool (very tired and dated, stained tiles) before we were hauled out for our treatment before any of us even got to use the sauna. The only drink we were offered was water, which was given out of a plastic cup. It would have been really nice to have been offered some other choices, even if only a tea or a juice. We were made to feel bad for not bringing our own towels, which we werent told/warned about beforehand and Ive never had to provide my own towel in all the time Ive been going to spas. The towels and dressing gowns they have are about 20 years old and falling apart at the seams- I would have binned them years ago! When we had our facials, we were already wet from being in the pool which meant I had dripping wet hair for the treatment which was very unpleasant. They made my mother in law feel really uncomfortable by insisting she must remove her bra which she was not comfortable in doing. Eventually after insisting (and much embarrassment) they let her keep it on. They had nowhere to hang towels in the room we were in, so the towel robe and my bathers ended up in a soggy pile on the floor which were later removed and meant we had nothing to cover ourselves with at the end of the treatment. The worst thing of all though was my facial - the therapist had very long acrylic nails which dug into my scalp and kept nicking me while massaging. This really was unacceptable and made for a very uncomfortable experience and a terrible massage. I wanted to relay (nicely & politely) some feedback to the owner on paying but when I did she glared at me and made me feel so uncomfortable, hence the need I felt to write a review!! Overall, it felt like what could have been easy fixes to the spa experience, just fell on deaf ears and to be honest, the whole place is very tired and dated and I cant see any improvement. I definitely wont be going back which is a shame as it would have been my local spa having just moved to the area.
It's the best place ever always came back with other friends the people are just so lovely
The massage I had here was good but it took me phoning 5 seperate times to successfully make a booking. They kept telling me they had to call me back to book me in but that doesnt suit with my work. The only reason I persisted was because I had a gift voucher. The person who bought me the voucher had a similar experience just to buy the voucher. Clearly they really need a online booking system.
I booked the pure indulgence package for my husband and I to celebrate our wedding anniversary and what and amazing experience. Wine on arrival, a hour to use the lap pool, spa, sauna and steam room. Then a 70 minute hot stone massage and a delish 30 minute facial to round it off. The staff were so friendly, great at what they do and very helpful. We left feeling super relaxed!Thank you again to the awesome team at Spa on Brougham! I HIGHLY RECOMMEND!!
Spa on Brougham is an Australian Spa based in Adelaide, South Australia. Spa on Brougham is located at 1, 62 Brougham Pl, North Adelaide SA 5006, Australia.
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